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Flexicare (Group) Limited (“we”/”us”) are committed to protecting and respecting any personal information you share with us. This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.
We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ email or communications, or share your data with anyone else who might. We do not sell your information to third parties.
The contents of this statement may change from time to time so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.
This version of our Privacy Statement is live from 25th May 2018.
We may collect contact information about you when you engage with our website. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.
We collect information about you use our websites, and contact our customer service department or members of our sales teams. Some of this information does not identify you personally, but provides us with information about how you use our products and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following:
Flexicare (Group) Limited will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.
There are various ways in which we may use or process your personal information. We list these below:
Where you have provided your consent, we may use and process your information to:
You can withdraw your consent at any time by contacting us on the details provided within the ‘How can I manage the information we hold about you’ section below or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.
We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us).
We may use and process your personal information as set out below where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.
Processing necessary for us to support customers with sales and other enquiries:
We may process your personal information to comply with our legal requirements.
Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice and we need to tell you about it.
We do not sell your information to third parties, but we do work closely with our authorised provider network and with third party suppliers who fulfil business activities for us (like our CRM system.)
We do not sell your information to third parties. However, we may from time to time disclose your information to the following categories of companies or organisations to which we pass the responsibility to handle services on our behalf: CRM service provider, market research and market analytics service providers, our legal and other professional advisors.
We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible. Due to the international nature of our business, there may be some instances where your information is processed or stored outside of the EU. In those instances, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law. There are circumstances where we share your information with other companies within our Group in order to fulfil orders, transactions, handle complaints or provide you with a service or information that you have requested.
We will not hold your personal information in an identifiable format for any longer than is necessary. If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).
You have the right to:
You can exercise the above rights and/or manage your information by contacting us using the details below:
Flexicare (Group) Limited,
Cynon Valley Business Park, Mountain Ash, CF45 4ER.
Phone: 01443 474647
If you have any specific data protection concerns or a complaint, you can address it to our Data ProtectionTeam at firstname.lastname@example.org.
If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:
Information Commissioner’s Office Wycliffe House
Water Lane, Wilmslow, Cheshire, SK9 5AF.
Phone: 0303 123 1113
In this section references to “We”, “Us”, “Our” refer to Flexicare (Group) Limited and its US located subsidiary Flexicare Incorporated. This section supplements the information set out in our Privacy Statement above and applies to all visitors, users, and others who reside in the State of California (“consumers” or “you”). If you are a California resident, the California Consumer Privacy Act of 2018 (CCPA) may provide you with additional rights regarding the use of your personal information. For the avoidance of doubt terms defined in the CCPA have the same meaning when used in this section.
The CCPA provides California residents with specific rights regarding their personal information. These rights include:
Please note that we may require that you provide evidence of your identity and/or address and that you may only make a request for access or data portability twice within a 12-month period. We will not be able to respond to any requests or provide any personal information if we are unable to verify your identity or authority to make the request.
We may deny your deletion request in certain limited circumstances if retaining the information is necessary for us or our service providers to perform certain actions.
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to the maximum permitted under by the CCPA), we will inform you of the reason and extension period in writing.
Any disclosures we provide will only cover the 12-month period preceding your request (following verification of your identity or authorization rights). The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
No fee is charged to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
The CCPA provides consumers with the right to opt-out of the sale of their personal information. We do not have any arrangements for the sale of any personal information and confirm that in the preceding 12 months we have not sold personal information that we collected from California residents.
We will not discriminate against you for exercising any of your CCPA rights. This means that save where permitted by the CCPA, we will not deny you any goods or services, provide a different level or quality for those goods or services or charge different prices or rates for those goods or services.
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Please note that personal information does not include:
In the preceding 12 months we have collected the following categories of personal information:
A Identifiers – YES
Name, username, contact information, Internet Protocol (IP) address, device ID, and similar identifiers
B Personal information – YES
Categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) Name, contract details, identification information, and employment/financial information
C Characteristics of protected classifications under California or federal law – YES
Age, gender, status and similar characteristics
D Commercial information – YES
Records of personal property, services purchased, obtained or considered, or other purchasing or consuming histories or tendencies
E Biometric information – NO
Genetic, physiological, biological and behavioural characteristics or activity patterns from which a template may be extracted such as fingerprints, faceprints, voiceprints etc.
F Internet or other similar network activity – YES
Information about how you browse and/or search our website and communicate with us. Cookie information
G Sensory data – YES
Audio, electronic, visual, thermal, olfactory, or similar information
H Geolocation data – YES
The general location of visitors to our website
I Professional or employment-related information – YES
Current or past job history or performance evaluations
J Non-public education information – YES
Education records directly related to a student maintained by an educational institution or party acting on its YES behalf (i.e. grades, transcripts etc.)
K Inferences drawn from other personal information – YES
Profile information reflecting personal preferences, characteristics, behavior etc.
Use of personal information
We may use or disclose personal information we collect for one or more of the purposes set out above under the section entitled ‘How do we use this information?’.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
As described in our Privacy Statement above, we share your personal information with third parties for business purposes. These service providers are permitted to process your personal information only for the purposes of providing services to us.
We reserve the right to amend this Privacy Statement at our discretion and at any time. When we make changes to this Privacy Statement, we will post the updated statement on the Website and update the statement’s effective date. Your continued use of our Website, services and purchase of our goods following the posting of changes constitutes your acceptance of such changes.
If you have any questions or comments about this statement, the ways in which Flexicare (Group) Limited and its US located subsidiary Flexicare Incorporated collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Attn: CCPA Department
15281 Barranca, Parkway, Unit D, Irvine, California, 92618.